Frequently Asked Questions
My remote is not closing the door; I have to push and hold the wall station to force it to close. What could be the issue?
Check the safety sensors at the bottom of the door tracks, as they may be misaligned and/or broken. Give us a call and we can help!
Why will my door not open?
There may be a broken spring or problem with other parts. It is best to let one of our service experts take a look at this to ensure your safety and maintain any remaining warranty. We recommend you call to schedule an appointment.
What are other people saying about Mast Overhead Doors?
Read the Testimonials of other happy customers!
What communities do you serve?
We serve Davis County, IA, Northeast Missouri, and beyond! Here is a list of counties we are proud to serve:
- Van Buren
Don’t see your county on the list? Give us a call at 641-664-1119! We may very well be in your area sometime soon, and it would be our pleasure to assist.
Does my garage door require maintenance?
Your garage door is the largest moving part on your home, and perhaps the hardest working, being raised and lowered an average of six times per day. Like any other area of the home, it needs regular inspections and maintenance. We suggest that you perform the recommended garage door maintenance as listed in your installation manual on an annual basis.
My door seems unbalanced; what should I do?
We recommend checking the balance of your door once a year. To do this, close the door and then pull the red disconnect rope on your garage door opener. After pulling the disconnect rope the door should stay on or close to the floor. Next, raise the door about half way open, the door should stay at that position. And finally, raise the door all the way to the open position, where the door should remain open. If your door fails any of these tests, please contact us for an adjustment.